The Tennessee Department of Health has been notified by several people of a potential scam in which people are contacted via telephone by a caller asking for health insurance information.
The scam reportedly involves a person who calls potential victims from a number that displays as the Tennessee Department of Health. Upon answering, the scammer asks for personal information, including health insurance information. In some instances, the caller states he or she is calling on behalf of BlueCross BlueShield.
TDH has notified law enforcement about this matter. Anyone with questions or concerns about an unauthorized release of or request for health insurance or other personal information should contact his or her local law enforcement agency. BlueCross BlueShield of Tennessee members who receive a call are also advised to contact the BlueCross Compliance Hotline at 1-888-343-4221.
The Tennessee Department of Commerce & Insurance’s Division of Consumer Affairs reminds consumers to never give personal information such as name, address, Social Security number, credit card information or medical information to a stranger over the phone. If consumers believe they have been the victim of a scam, the division urges them to report what happened to federal or state agencies. Contact the Tennessee Division of Consumer Affairs at (800)342-8385 or (615) 741-4737, or visit www.tn.gov/commerce/consumer-affairs.html to file a complaint.
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